Customer Care
Return & Refund Policy
We want every Buoy Pops order to arrive correctly and in excellent condition.
Food products are final sale
Because chocolate is a food product, all sales are final. We cannot accept returns or exchanges.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, please email us within seven days of delivery at anne@buoypops.com.
Include your order number, a description of the problem, and clear photographs of the product and its packaging. We will review the issue and, when appropriate, provide a replacement or refund.
Approved refunds
Approved refunds are issued to the original payment method. The time required for the credit to appear depends on your bank or card provider.